Calling Cards Companies

In the era of WhatsApp and Google Voice, it’s easy to assume that online calling methods have rendered calling cards obsolete. However, the International Card Manufacturers Association (ICMA) reports that over 3.5 billion prepaid phone cards were produced in 2020 alone. Many immigrant communities in the US continue to rely on international phone cards to stay connected with loved ones abroad.

Prepaid calling cards offer an affordable solution for making long-distance calls without incurring hefty phone bills. Despite their benefits, prepaid phone card companies face significant challenges accessing the payments system. Most banks and payment processors categorize them as high-risk businesses and are reluctant to provide them with merchant services.

Why are Calling Card Businesses Considered High-Risk?

Calling card companies encounter several issues that contribute to their high-risk classification:

1. Service Issues: Customers often experience problems such as poor call quality, non-functioning PINs, or constantly busy access numbers. These issues lead to customer dissatisfaction and a high incidence of chargebacks as customers seek refunds.
2. Customer Support: Many calling card companies lack sufficient customer support capabilities, such as 24/7 service or effective complaint resolution. Inadequate support can exacerbate customer dissatisfaction and increase chargeback rates.
3. Billing Descriptor Confusion: Customers may not recognize the billing descriptor on their credit card statements, leading them to dispute charges they don’t recognize.

How Can Safe Merchant Solutions Help Calling Card Companies?

With over 15 years of experience in high-risk payment processing, Safe Merchant Solutions understands the unique challenges faced by prepaid calling card businesses. We specialize in setting up and maintaining high-risk merchant accounts tailored for calling card companies, addressing critical issues like chargeback management and fraud prevention.

Our comprehensive payment processing services for prepaid calling card companies include:

• Quick Setup and Approval: Get started promptly with our streamlined application process.
• 24/7 Customer Support: Access expert assistance whenever you need it.
• Low Chargeback Ratio: We employ advanced technologies to minimize chargebacks, keeping your business secure.
• Competitive Processing Fees: Benefit from cost-effective payment solutions designed for your industry.
• Secure Payment Platform: Our PCI-compliant platform ensures the security of transactions.
• Flexible Payment Options: Accept eCheck, ACH, and credit card payments to accommodate diverse customer preferences.

Safe Merchant Solutions is committed to providing reliable, secure, and efficient payment processing solutions for prepaid calling card companies. Contact us today to learn more about how we can support your business’s financial needs and growth goals.